At InkMall, we aim to provide quality products and reliable customer service. If you need to return an item due to an incorrect purchase or a faulty product, please review the policy below carefully.

Return Authorisation (RA)

Before returning any item, you must contact our customer service team to obtain a Return Authorisation (RA) number.
Returns sent without a valid RA number will not be accepted.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Items must be unopened, unused, undamaged, unmarked, and returned in their original packaging in resellable condition.
  • Products must have been originally purchased from InkMall with a valid invoice or order record.
  • Return requests must be made within 30 days from the invoice date. Returns outside this period cannot be accepted.

Returning Your Item

Once your RA number has been issued, we will provide return instructions and the return address.

Please note:

  • Customers are responsible for all return shipping costs.
  • Parcels marked “Receiver to Pay” will be refused by our warehouse.
  • We strongly recommend using registered or trackable shipping services.
  • InkMall is not responsible for returned parcels lost in transit without tracking or proof of delivery.
  • Incorrectly purchased items should be packed securely inside an additional outer box to protect the original packaging during shipping.

RA numbers remain valid for 14 days from the date of issue. Returned items must be shipped within this timeframe.

Incorrectly Purchased Items

Returns due to incorrect purchases are subject to a 20% restocking fee.
This fee will be deducted from the approved return amount, and the remaining balance will be issued as store credit.

Faulty Product Returns

If you believe your product is faulty, please contact our customer service team before returning the item.

Assessment Process

To help diagnose the issue efficiently:

  • Our support team may ask you to perform troubleshooting steps.
  • For print quality issues, customers may be required to provide a printed test page.
  • We may be unable to proceed with warranty assessment if requested information is not supplied.

Faulty Cartridge Conditions

If a cartridge is confirmed faulty:

  • A replacement cartridge may be provided, or
  • Store credit may be issued once the faulty item is received and inspected.

Please note:

  • Cartridges must generally contain at least 75% remaining ink or toner to qualify for return.
  • Products that have been refilled, modified, or tampered with are not eligible for replacement or credit.
  • All returned cartridges must be sealed and packaged securely to prevent leaks or damage during transit.

Genuine OEM Products

Genuine OEM products may need to be assessed by the original manufacturer before replacement or credit can be approved.

Manufacturers may include brands such as:

  • Brother
  • Canon
  • Epson
  • HP
  • Kyocera
  • Samsung
  • Konica Minolta

In many cases, manufacturers can assist directly through their technical support teams. Where required, products may need to be returned to InkMall so they can be forwarded to the manufacturer for testing and assessment.

Please allow approximately 3 to 4 weeks for OEM warranty assessments to be completed.

Important Notice

Refunds, replacements, or store credits will not be issued for returned items that fail to meet the conditions outlined in this policy.